Account Manager

Description

At LN Webworks, we are seeking an Account Manager to serve as the primary relationship owner for post-sale clients. The Account Manager will nurture, grow, and retain profitable client relationships, acting as a trusted advisor and ensuring delivery excellence—particularly for $30K–$100K+ accounts in Australia, Canada, and the US. This role is ideal for someone who enjoys proactive engagement, strategic thinking, and building long-term client partnerships.

Key Responsibilities

• Serve as the main point of contact for assigned clients post-sale; own client experience, renewals, and account growth
• Understand client goals, personalities, and success metrics; document and update in CRM
• Conduct regular check-ins with clients through proactive conversations, QBRs, and needs analysis
• Identify, qualify, and pursue upsell/cross-sell opportunities; coordinate with Sales and Marketing on expansion strategies
• Manage client issues and escalations—work closely with Delivery to resolve quickly and transparently
• Track and report on account health, revenue, and risks; escalate concerns proactively
• Champion the client’s voice internally—share feedback to improve services, solutions, and processes
• Document all client communications, changes, and risks; keep records current for seamless team collaboration
• Collaborate weekly with Sales, Delivery, and Marketing for pipeline, risk, and satisfaction reviews

Experience and Skills

• Proven ability to manage post-sale client relationships and drive account growth
• Strong executive presence; credible, empathetic, and trusted by clients
• Skilled relationship builder; able to manage tough conversations and maintain client satisfaction
• Commercially astute; understands revenue drivers, pricing, and contract terms
• Highly organized and responsive; able to manage multiple accounts and track details reliably
• Strong problem-solving skills; proactive in resolving issues and surfacing opportunities
• Excellent communication skills and ability to collaborate across Sales, Delivery, and Marketing teams

Good to Have

• Experience managing high-value B2B client accounts ($30K–$100K+)
• Familiarity with CRM systems and reporting tools
• Knowledge of digital services, web development, or IT solutions
• Experience in upselling, cross-selling, or account expansion

Why LN Webworks?

• Opportunity to manage strategic, high-value global client accounts
• Collaborate closely with Sales, Delivery, and Marketing to deliver excellent client outcomes
• Influence services and processes by championing the client’s voice internally
• Career growth and skill development in client relationship management and account strategy
• Culture that values proactivity, collaboration, and long-term professional growth