DKSR - Custom Solution For The Data Competence Center For Cities and Regions Website
Overview
DKSR is the official website for the city of Duisburg, Germany. It was developed by LN Webworks and provides information about the city's government, services, news, events, and tourism in both German and English. The website is divided into different sections with multiple categories. LN Webworks has made significant contributions to the development of this website, making it a useful resource for residents, visitors, and businesses interested in learning more about Duisburg.
The Challenges: Creating A New Modern and Accessible Drupal Website For DKSR
The DKSR website faced challenges such as complete inaccessibility, confusing structure, irrelevant search results, a high number of stakeholders, outdated language, and error messages. These challenges negatively impacted the user experience. Despite the challenges, the development team successfully delivered a functional and accessible website that provides valuable information for residents, visitors, and businesses interested in learning about Duisburg.
- Website inaccessible in functionality and content.
- Confusing site structure caused user frustration.
- Search feature unable to deliver relevant results.
- Extensive discovery phase due to high stakeholder involvement.
- Outdated language required modernization for user-friendliness.
The Approach
The LN Webworks’s approach addressed previous challenges, including website inaccessibility, confusing structure, and outdated language, providing a functional and user-friendly website for residents, visitors, and businesses.
The LN team provided a modern and user-focused website in less than 12 months, using the LGD distribution that reflected the city's identity. They ensured accessibility standards by adhering to WCAG 2.1 AA compliance, improving site performance and mobile responsiveness. LN Webworks prioritized user experience through research and stakeholder engagement analysis.
The Solution
LN Webworks successfully addressed previous challenges faced by DKSR, such as website inaccessibility, confusing structure, and outdated language. Their solution provided a functional and efficient website that serves as a valuable resource for residents, visitors, and businesses.
The cloud-based hosting ensures reliable and secure hosting for DKSR, minimizing website downtime and increasing data security. Overall, LN Webworks' expertise in web development and dedication to client satisfaction resulted in a successful project delivery and a user-first website for DKSR.
QA With Client
PROJECT SUMMARY
LN Webworks Private Limited is the long-term development partner of an urban data-based development company. They handle the front- and backend development for a Drupal-based user portal for an end client.
The Client
Please describe your company and your position there.
I am Head of Innocation at the Data Competence Center for Cities and Regions (DKSR). At DKSR, we develop and operate open source urban data platforms for our municipal customers. As a go to place for clients, we have partnered with LN Web Works to build a user portal.
The Challenge
For what projects/services did your company hire LN Webworks Private Limited, and what were your goals?
We have contracted LN to help us with the development, operation and support of our drupal based user / customer portal. LN takes over numerous tasks from back end to front end - but also supports us with newsletter integrations, cookie banners and so on.
The Approach
How did you select this vendor and what were the deciding factors?
We have already worked with LN on a short-term basis via a freelancer portal. Since the work was very good, we hired LN directly for a long-term framework contract. Price and quality were the decisive factors for us.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We use Drupal as CRm for our portal. LN supports us with setup, user roles, support / bug fixing, further development. LN is always available with help and advice and develops where necessary a custom code.
How many people from the vendor's team worked with you, and what were their positions?
We always had contact with one colleague, but I have the feeling that in the background we were supported by a whole team. The colleague from LN is a developer and our consultant for difficult questions.
The Outcome
Can you share any measurable outcomes of the project or general feedback about the deliverables?
We work in Agile methods. Each ticket is estimated by LN and then commissioned by us. The tickets are almost always completed in the estimated time frame. Now and then we need a few loops, but that is common in software development. the portal is up and running and the bugs are getting fewer.
Describe their project management style, including communication tools and timeliness.
Agile Method - Slack and Trello
What did you find most impressive or unique about this company?
They have a very broad knowledge of Drupal. No problem seems unsolvable - in case of doubt an individual solution is programmed for us.
Are there any areas for improvement or something they could have done differently?
Sometimes we have difficulties in finding appointments and keeping appointments (punctuality) etc. For example, with holidays. I do not know the holidays in India and so we sometimes wrote past each other. But that is somehow part of international work.
